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Exam Sites and Scheduling

PSI Test Site Update

PSI began the process of re-opening all their Test Centers on Friday, May 1, 2020. The Test Centers will be operating at a 50% seat capacity to accommodate social distancing requirements. Approved exam candidates may now schedule or reschedule their exam. Scheduling will be on a first-come, first-served basis. In addition, there may be changes in state, county and city restrictions, resulting in test center closures on short notice after re-opening. Please note the following:

  • Affected Test Centers will notify PSI by 5:00 p.m. ET if there is a closure.

  • PSI recommends that during this phase-in period for Test Center openings, candidates should confirm the status of their Test Center after 5:00 pm the day before their scheduled exam in the closure listing found HERE.

  • PSI will send an e-mail shortly after closure notification to all affected candidates and will follow up with a phone call to confirm email notification and assist with rescheduling.

PSI continuously updates their website regarding Test Center re-opening and closures. If a Test Center is not on the closure list, it is open and operating. Test Centers that are open for essential services only are now denoted as such. Any Test Centers that are closed and do not currently have a specific reopen date are indicated on the list as “TBD.” As a reminder, the closure list can be found HERE.

PSI is now permitting the use of facemasks and gloves based on recommendations of the CDC:

  • Candidates will be required to provide their own facemasks and gloves. These will not be provided by PSI.

  • Facemasks will need to be removed during check-in process to verify identify and take photo.

  • Candidates are responsible for disposing of used facemasks and gloves securely outside of the test center.

Any questions regarding the safety and sanitation procedures at PSI Test Centers can be found HERE.

With this in mind, CBDM has extended the 90-day window for all exam candidates until September 30, 2020.

  • If you have been approved to sit for the exam and have NOT already scheduled your exam date/location, you will now have the ability to schedule until September 30, 2020. To schedule an exam appointment, click HERE (once on the page, select “CDM, CFPP Credentialing Exam” and on the next page, click on the red "Register for this Exam" button) to schedule online.

  • If you HAVE already scheduled your exam date, you must contact PSI directly at 833.333.4755 to reschedule your exam.

Watch your e-mails for updates to CBDM polices or other matters regarding the CDM, CFPP Certification Program. You may also contact CBDM at or 800.323.1908, select option 1 (Monday - Friday, 8:00 a.m. - 5:00 p.m. CST).

CDM Credentialing Exam Candidate Handbook & Application

This Handbook includes policies related to apply for, scheduling and completing the CDM Scheduling Exam. Additional information may be found in CDM Credentialing Exam FAQs HERE.

Access the Handbook

*NOTE: The most recent version of the CBDM Guide to Maintaining Your CDM, CFPP Credenial PDF is dated 4-1-20. If you are not seeing this version, please contact CBDM at 800-323-1908 or for assistance.

Scheduling at-a-Glance

*Please refer to the top of this page for updated scheduling information from PSI and CBDM.

Year-Round Computer-Based Testing

  • Over 300 testing centers managed by our examination services provider, PSI
  • Approved individuals can schedule their computer-based exam on the date and at a testing center location of their choice, based on availability

Scheduling Your Exam

  • About 7 to 14 days after receiving CBDM’s notice of eligibility to sit for the exam, PSI sends email notice of process to register.
  • Must register for exam with PSI either online or by phone at 833.333.4755.
  • List of PSI Test Center addresses and driving directions is available here: Test Centers
  • Registration is on a first-come, first-served bases.
  • Must schedule and take the exam within 90 days of date of PSI’s email being sent
  • There are no transfers, cancellations, or refunds of exam fees.
  • If special accommodations are requested, the Special Examination Accommodations form (downloadable from the Register page) must be submitted 45 days in advance for review and approval by PSI.

Exam Day Information

  • Report to the Test Center by your scheduled appointment time. If you arrive more than 15 minutes late, you will not be admitted, will forfeit all fees, and will need to reapply for the exam.
  • Present two forms of approved identification. The primary form must be government-issued, current, and include your photo and signature. Failure to do this is considered a missed appointment. You will forfeit the exam fees and will need to reapply for the exam.
  • If your name on your registration is different than it appears on your identification, you must bring proof of your name change.
  • You may bring a silent, non-programmable, battery-operated calculator with no printing capabilities. It must be approved by PSI.
  • You will be provided pencils and scrap paper. You may not bring your own.

Cancellations & Rescheduling

  • Cancelling, showing up late for your appointment or not reporting for your exam, results in the exam fee being forfeited and you needing to reapply for the exam.
  • Rescheduling your exam appointment is allowed ONCE within your 90-day window. Contact PSI at 833.333.4755 by 3:00 pm (CST) at least two business days prior to your scheduled appointment.
  • If an emergency prohibits you from taking your exam as scheduled, contact CBDM immediately ( or 800.323.1908) to determine next steps.