Exam Sites and Scheduling

PSI Test Site Update

In an abundance of caution and due to the extenuating circumstance of COVID-19, our exam services provider, PSI, has made the decision to close all test sites through April 13, 2020.

With this in mind, CBDM has extended the 90-day window for all exam candidates until September 30, 2020.

If you have been approved to sit for the exam and have NOT already scheduled your exam date/location, you will now have the ability to schedule until September 30, 2020.

If you HAVE already scheduled your exam date, you must contact PSI directly to reschedule your exam. To reschedule and exam appointment, click HERE (once on the page, click on the red "Reschedule this Exam" button) to reschedule online or Contact PSI at 888.519.9901. Due to the currently high call volume, you may experience a longer than normal wait time.

Watch your e-mails for updates to CBDM polices or other matters regarding the CDM, CFPP Certification Program. You may also contact CBDM at info@CBDMonline.org or 800.323.1908, select option 1 (Monday - Friday, 8:00 a.m. - 5:00 p.m. CST).

Year-Round Computer-Based Testing

The Certified Dietary Manager (CDM) Credentialing Exam is available year-round at over 300 testing centers established by our examination services provider, PSI. This means candidates can schedule their computer-based exam on the date and at the testing center location of their choice (based on availability) after they meet current eligibility requirements (as confirmed by CBDM) and receive an e-mail confirmation from PSI inviting them to schedule their exam. After the date that PSI sends the e-mail confirmation to schedule the exam, exam candidates have 90 days in which to schedule and take their exam. There are no transfers, cancellations, or refunds. The video below gives an overview of exam eligibility requirements as well as the CDM Credentialing Exam.

Scheduling Your Exam

Once the application is received and reviewed, and the candidate is determined by CBDM to be eligible for the exam, there will be a 7 to 14 day wait period before the e-mail from PSI, the examination services provider, arrives with information on how to schedule the exam (excluding holidays). Then, you will have a 90-day period (beginning the date of PSI's e-mail notice to schedule the exam) during which candidates must schedule and take the exam. Candidates are scheduled on a first-come, first-served basis. Schedule ASAP for best selections at your preferred Test Center location as well as preferred date and time.

Exam Sites

Due to the COVID-19 situation, most PSI Test Centers are closed until April 13, 2020. To reschedule your exam, you may do so HERE or by calling PSI at 888.519.9901. Due to the currently high call volume, you may experience a longer than normal wait time.

PSI Test Centers have been selected to provide accessibility to the most candidates in all states and major metropolitan areas. A current listing of PSI Test Centers, including addresses and driving directions, may be viewed below. Specific address information will be provided when you schedule your exam appointment.

Test Centers

Equal Opportunity for CDM, CFPP Certification Program

The Certifying Board for Dietary Managers (CBDM) does not discriminate among candidates on the basis of age, gender, race, color, religion, national origin, marital status, disability, or any other protected characteristics. They make every reasonable effort to accommodate exam applicants with disabilities, as defined by the Americans with Disabilities Act of 1990 (ADA). Reasonable testing accommodations are available to applicants who have diagnosed physical and learning disabilities and provide appropriate documentation. PSI accommodates the CBDM's request to comply with the ADA.

Wheelchair access is available at all established Test Centers. Candidates must advise PSI at the time of scheduling that wheelchair access is necessary.

Candidates with visual, sensory, physical, or learning disabilities that would prevent them from taking the exam under standard conditions may request special accommodations. Requests will be reviewed by PSI.

Verification of the disability and statement of the specific type of assistance needed must be made in writing to ANFP at least 45 calendar days prior to the desired exam date by completing the Request for Special Examination Accommodations form (available on the Register page) and submitting it with the exam application. PSI will review the submitted forms and contact the candidate at the e-mail address on file in the candidate's record regarding the decision for accommodations.

Applicants requesting special testing accommodations are required to follow these guidelines:

Submit with the completed examination application a written request for testing accommodations by completing the Request for Special Accommodations form available on the Register page. Include a detailed description of the diagnosed disability and accommodations needed to take the exam. In addition, supporting written documentation from the diagnosing physician or other licensed professional detailing the diagnosis is required and must be submitted with the application materials.
If extended testing time is sought, the applicant must specify the precise amount of additional time required (i.e., time and one-half, double time, etc.).
If special accommodations are being requested, this form and supporting documentation must be submitted to CBDM with the exam application and at least 45 days prior to a desired test date.
PSI will contact the candidate via e-mail at the e-mail address on file in the candidate's record regarding the decision for special accommodations.
If accommodations are approved, the exam must be scheduled by calling PSI at 888.519.4901.

Refer to the Register page to download the Special Examination Accommodations form.

Please note: The exam is only administered in English, and there are no provisions for translation. The exam is offered at PSI Test Centers throughout the United States of America (U.S.). Candidates who request a special site outside the U.S. will be required to pay an additional fee for set up and administration.

For questions regarding the application and exam, contact CBDM at 800.323.1908 or info@CBDMonline.org.

Exam Day Information

On the day of your exam, report to the Test Center no later than your scheduled appointment time. If you arrive more than 15 minutes after your scheduled time, you will not be admitted, will forfeit all fees, and will need to reapply for the exam.

Important! What to bring to the exam:

To gain admission to the Test Center, you must present two forms of identification (ID):

The primary form of ID must be government-issued, current, and include your photo and signature. Examples of valid primary forms of ID are: driver's license with photo, state ID with photo, passport, military ID with photo. No expired or temporary IDs are allowed.
The second form of ID must display your name and signature for signature, verification (e.g., credit card with signature, social security card with signature, student/employment ID with name and signature).

If your name on your registration is different than it appears on your identification, you must bring proof of your name change (e.g., marriage license, divorce decree, or court order).

Failure to provide appropriate identification at the time of the exam is considered a missed appointment. There will be no refund of exam fees. To register for the exam again, you will need to meet a current pathway of eligibility and submit an exam application with fees for review and approval.

You may bring a silent, non-programmable, battery-operated calculator with no printing capabilities into the testing room (optional).

For more provisions regarding the test day/administration process, refer to the CDM Credentialing Exam Candidate Handbook & Application.

Cancellations & Rescheduling

Provisions for rescheduling are being made due to the impact of the COVID-19 virus. If you require rescheduling your exam due to Test Center closure, work commitment, etc., please contact PSI for assistance.

If you cancel or do not report for your exam, no refunds will be given.

You may reschedule your exam appointment ONCE within your 90-day window at no charge by calling PSI at 888.519.9901 by 3:00 pm (CST) at least two business days prior to your scheduled appointment.
For example: if your exam is scheduled on Monday, you must contact PSI by the previous Wednesday at 3:00 pm Central Time to reschedule the exam. If your exam is scheduled on Friday, you must contact PSI by the previous Tuesday at 3:00 pm, etc.

Missed Appointments

You will forfeit your exam registration and all exam fees under the following circumstances. No exceptions will be made to the following:

You wish to reschedule an exam but fail to contact PSI at least two full business days prior to the scheduled testing session.
You wish to reschedule a second time.
You appear more than 15 minutes late for the exam.
You fail to report for your exam appointment.
You do not follow PSI's ID and Assessment Center rules.

A new complete application and exam fee will be required to reapply and current eligibility requirements must be fully met.

If a candidate is unable to take their exam at the scheduled time due to an emergency, and appropriate documentation is provided to CBDM that would justify rescheduling the exam without reapplication, the request must be approved by CBDM and a $75 rescheduling fee will be charged. If an emergency affects your scheduled exam, please contact CBDM (info@CBDMonline.org or 1-800-323-1908) immediately to determine next steps.

Inclement Weather, Power Failure or Emergencies

In the event of inclement weather or emergencies on exam day, PSI will determine whether circumstances warrant the cancellation and rescheduling of an exam. You may visit www.goAMP.com prior to the exam to determine if PSI has been advised that any Test Centers are closed. If cancelled, candidates will receive notification after the exam about rescheduling procedures.

Prior to Scheduling

No refunds are granted. If an emergency requires cancellation prior to scheduling the exam with PSI, appropriate documentation must be provided to CBDM via e-mail at info@CBDMonline.org and the request must be approved by CBDM. Additionally, a processing fee will be charged.